Risk-ranked queue
What matters most surfaces first for the person on shift.
Incident workflow
How incident review works on a live site.
Validated incidents, not alert floods—for people on shift: queues, ownership, and follow-through, with evidence on the incident, not a wall of identical alerts.
Queue-first incident operations
Work the queue as an evidence-backed operating workflow
One board for what’s new, owned, late, or hot—so the shift doesn’t lose the thread.
Owned work, overdue items, unassigned risk, and escalations in one view.
Status, owner, severity, and timing together—no tool-hopping for the basics.
Clip, live view, and next action stay on the incident record.
Operator loop
What an operator does in a live shift
Claim → review → act → continue—with evidence and notes on the incident the whole way.
Claim — pull new work into your queue so it’s under review, not lost in the list.
Review — watch the clip, scan history and related hits, then decide.
Act — resolve, escalate, suppress (with a reason), or reassign.
Continue — when the case moves on, notes and evidence go with it.
Prioritization
Prioritize what matters without hiding the rest
Urgent work up front; repeats and nuisance patterns quieted down—without erasing why you made the call.
Suppression transparency
Repeated patterns stay visible with the suppression reason on the record.
Re-review trail
False positives, repeats, reopens, and owner changes stay in one place.
Policy tuning
Keep tuning changes inside a clear workflow
When the same pattern keeps showing up, policy changes run through a fixed workflow: draft, preview, activate, and history—so you can walk back a bad tune.
Tie changes to what operators are actually seeing in the queue.
Preview before the floor sees new behavior.
Roll back when results slip.